Wednesday, October 31, 2007

The ITIL Test Lives On

We're hearing rumors that the ITIL V2 Foundation exam may not be dying out as soon as we had anticipated. Initially, it was reported that the ITIL V2 exam was going to be phased out by the end of 2007; but we're starting to hear that the exam may indeed continue to be offered until the end of 2008? Whoa!

Part of this is due in fact that the Service Support and Service Delivery processes (and function) are finally catching on within organizations that the new ITIL V3 Service Lifecycle concepts are a bit too broad. It makes sense; why deprecate an entire set of ITIL processes just as organizations are building tools and governance around them? On the other hand, maybe the iTSMF should have done a bit less to reinvent the wheel. ITIL V2 fits so well within a service oriented organization, that the new ITIL V3 processes look a bit, well, general (trying to kill too many birds with one stone).

As always, visit our site for up to date ITIL test content and practice exams for both the V2 and V3 ITIL certification.

Wednesday, October 24, 2007

The ITIL V3 Exam and Prometric

It happened again. Today at ITIL Prime we received another email from a user confused about which ITIL exam was being offered by Prometric. We had to politely remind them that, as of right now, Prometric still offers the ITIL V2 exam only. How is it that the ITIL V3 Exam was developed months ago, yet the largest administrator of computer based testing does not yet have it available? Well, its not really Prometric's fault.

Getting the ITIL V3 exam on monitors and in front of test takers really isn't the responsibility of the big P. Rather, organizations like EXIN and ISEB need to get on the ball and offer the ITIL V3 exam for use by the testing centers. The question really becomes: Why is it that the EXIN and ISEB ITIL V3 exams are only available via a course proctor? It seems like its time for these two organizations, along with APMG (a new contributor to the ITIL V3 texts), need to get on the ball. As always, ITIL Prime is there to provide you with the ITIL practice exams necessary to beat the real test.

Wednesday, October 17, 2007

Reliable ITIL Practice Exams

We can't speak for the handful of other sites that offer ITIL practice exams, but we know that our ITIL content is reliable- all of the ITIL practice questions were written and verified by ITIL Prime authors who hold an ITIL certification. Another reason, is that we can actually point to the reference material where we based ITIL practice questions on. We're starting to see sites pop up which "recycle" questions from one another; this is a bit suspicous, as a lot of the free ITIL question "sources" are not so reliable.

Over at ITIL Prime, we often look at the multitude of "free" test prep content offered on scrupulous sites with a weary eye. Brain dump sites are popping up left and right, and ITIL test takers are starting to take them seriously. Why be careful around these types of ITIL prep sites? Well, as an example, we performed a little experiment where we downloaded a collection of these low cost ITIL practice questions (we won't say from which site), and discovered that almost 1/4th of the answers were blatantly incorrect. Not something the average ITIL test taker should feel confident in relying on, eh? We saw the same results when buying these question off eBay- a large portion of the "correct" responses were downright wrong. Do yourself a favor, pay the modest amount and prepare for your ITIL Foundation exam with the knowledge that you're getting the right material.

Wednesday, October 10, 2007

Updates to ITIL Practice Test Questions

A quick update regarding feedback we've received over at ITIL Prime. Every now and then we'll receive feedback regarding the ITIL practice questions offered for either the ITIL V2 or ITIL V3 exam. One of our members, in taking the ITIL practice tests, recommended some ways to improve the reasoning for certain ITIL practice questions. As a result, we at ITIL Prime have performed an internal review on most of the ITIL V3 questions, and have done our best ensure the reasoning behind correct responses are as concise as possible. Thanks again for your feedback regarding our ITIL practice exams.

Wednesday, October 3, 2007

How to Prepare with ITIL Practice Tests

Self studying for the ITIL Foundation exam is a method which is entirely possible- in fact, if the proper techniques are applied, one should have no problem passing the ITIL Foundation. Before diving in to ITIL practice exams, it is extremely important that you have a strong understanding of the content by which you'll be tested- this will differ between ITIL V2 and ITIL V3 exam takers.

For ITIL V2 exam takers, keep in mind that your ITIL Foundation exam will be based almost solely on the processes of the Service Support and Service Delivery ITIL volumes. One of the best texts to acquire which provides a great understanding of these ITIL processes is

"Foundations of IT Service Management: based on ITIL". Following a good read through and mind-mapping of this text, finding some good ITIL practice exam content is your next step.

For ITIL V3 exam takers, summarized content regarding the new ITIL core volumes are still limited, but you may want to check out It Service Management an Introduction Based on ISO 20000 and Itil V3. In addition, there are a number of ITIL V3 online courses which offer content for study. ITIL Prime offers ITIL V3 practice exams which can be used to solidify your studies prior to taking the live ITIL Foundation exam.

Monday, October 1, 2007

How to Take Your ITIL Foundation Exam

We at ITIL Prime received multiple questions this weekend from users who want to know how they can register to take the real ITIL Foundation Exam. Naturally, since we offer ITIL practice exam services for both the ITIL V2 and ITIL V3 Foundation exam, we have a good idea of the best way to sit for these exams in "real life".

For those of you who have been doing self-study and measuring your performance via ITIL practice test runs, Prometric allows you to self register for the ITIL Foundation exam via their website. You will need to determine which organization's ITIL exam you'll want to take (EXIN or ISEB, among others); in addition to where you'll be taking it. You will then visit the testing center and take the ITIL exam via a monitored desktop computer.

Other folks may decide that a multi-day course is the way to go for their ITIL Foundation certificate. Some courses will offer an in-class ITIL exam with a live proctor. Those of you who take an in-person course may also opt to take the Prometric exam as well.

What about for ITIL certifications past that of the ITIL Foundation? ITIL Managers and Masters certificates are only offered by accredited course providers at the current time. Good luck, and please remember to visit us for your ITIL test prep needs!