Measuring ITIL - A guide for managers

As a manager of IT services, it can be a huge pain to actually take all of the process-driven knowledge you've learned in to practical use. One of the guides we here at SSI Logic find to be invaluable, is the Measuring ITIL handbook, available at Amazon.

One of the greatest things about this guide is that it cuts through the clutter of theory and concepts, and offers the KPIs, CSFs, and other measurements you need to do your job. Use those ITIL calculations to create dashboards, reports, and tracking mechanisms. Its funny that this book is know 10+ years old, but still relevant as ever.

You also might want to check out our own ITIL book on Amazon which as a greater focus on ITIL exam prep- but valuable all the same ;)

The ITIL Foundation Kit is Here!

Over at ITIL Prime, one of the most frequent questions we've received in recent months is: "what exactly do I need to get trained and certified at the ITIL Foundation level?". It seems that all of the different courseware, ITIL classes, and ITIL exam voucher options can really get confusing to the average person. Well have no fear! Because just recently we combined all of the necessary courseware and exam items in to one handy ITIL Certification Kit!

Using this new ITIL certification kit, you'll have access to our best self-paced ITIL course, our industry recognized ITIL practice exam system, and you will have an exam voucher valid to take the ITIL exam online or in-person. The best part? This kit comes with a guarantee that you will pass the exam. And we also discounted the cost of the kit as well, so that you'll save money over buying each ITIL exam prep item separately. So swing on over to ITIL Prime and take a lookL!

Take your ITIL Intermediate Exam Online!

In our last post, we mentioned how ITIL Prime now offers ITIL Intermediate courseware in a self-paced format. Did we also mention that you can now take all 9 ITIL Intermediate exams online? Well you can!

ITIL Prime was the first to offer an easy method for students to take their ITIL Foundation exam through an online proctor, and now, through a partnership with ITIL Exam Institute CSME, we are offering online exam options for all ITIL Intermediate test takers! Woot! We should also mention that this online option applies to the ITIL MALC certification as well.

Please remember that there are pre-requisites to taking each of the ITIL Intermediate level exams, most notable is that you will need to take an accredited ITIL Intermediate course (ahem). So head on over to ITIL Prime and get exam prepping!

Online ITIL Intermediate Courses Added!

Holy cow has it been a long time since we've updated our ITIL exam blog- a shame really! We've been working hard to design, develop, and offer new ITIL classes, specifically for the ITIL Intermediate level, and low and behold they are finally available at ITIL Prime! We're now covering every ITIL Intermediate topic, including:

• ITIL Service Strategy (SS)
• ITIL Service Design (SD)
• ITIL Service Transition (ST)
• ITIL Service Operation (SO)
• ITIL Continual Service Improvement (CSI)
• ITIL Operational Support & Analysis (OSA)
• ITIL Release Control & Validation (RCV)
• ITIL Service Offerings & Agreements (SOA)
• ITIL Planning, Protection & Optimization (PPO)

Also, we've added the capstone ITIL Managing Across the Lifecycle (MALC) course as well! The best part of all this is that each course can be taken completely online, at your own pace, and are fully accredited by the APM Group! No need to sit through a live class any more- everything you need is nicely packaged and ready to go.

So head on over to ITIL Prime and get certified :)

Take the ITIL Foundation exam from home

You heard us correctly: you can now take the ITIL Foundation exam directly from your home computer. ITIL Prime has partnered with ITIL Examination Institute CSME to offer the real ITIL Foundation exam; online, from any computer with a webcam. Folks who register through us can also choose to take the exam from a CSME testing center (thousands exist worldwide).

In addition, we've added a new online ITIL Bootcamp course designed to quickly ramp up new students who have zero ITIL knowledge- all available online and on-demand. We include a ton of features with our new Bootcamp, which is designed for self-paced learning.

And for those who are almost ready to take the exam, ITIL Prime will continue to offer the only ITIL practice exam system formally endorsed and licensed by the ITIL accreditation body, APMG.

Visit ITIL Prime for more details.

ITIL V2 Scheduled to Retire (finally!) - ITIL V3 to be Primary Focus for the Foreseeable Future

For those new to ITIL, it may be confusing to understand why both ITIL V3 and ITIL V2 continue to co-exist, especially when deciding on the appropriate exams and certifications.

It should be noted that, while nearly 95% of registrants to ITIL Prime focus on the ITIL V3 Foundation certificate, there are still folks who sit the ITIL V2 Foundation exams.

Well, the "owners" of ITIL, the Office of Government Commerce (OGC) in the UK, has finally indicated that ITIL V2 will be retired. Following the results of an industry-wide survey, the OGC has announced dates for the retirement of ITIL V2.

• ITIL V2 Foundation to cease 30 June 2010
• ITIL V2 Manager to cease 31 August 2010
• ITIL V2 Practitioner to cease 31 Dec 2010
• Following the above dates, exam takers will be able to re-sit each V2 exam until June 2011

ITIL Prime will continue to support both versions of ITIL practice exams for the foreseeable future.

Many still believe the ITIL V2 Service Support and Service Delivery processes and functions to be more practical and actionable, with a direct applicability to infrastructure support and operations (which is nearly prescriptive in some regard).

And though much of these best practices can be found within the broader "holistic" view of the ITIL V3 Service Lifecycle approach, the ITIL framework should take care to remain useful within industry without becoming overly burdensome to understand and implement.

ITIL V3 Exam Prep - Endorsed by ITIL's Accreditor!

Its official. APMG, the official accreditor of ITIL, has assessed the ITIL Prime exam prep system and issued a formal endorsement of our site! This makes ITIL Prime the only ITIL exam prep site to have been reviewed, assessed, and approved by the official ITIL folks themselves.

To view our formal endorsement among other ITIL-approved software tools, please visit the APMG's official listing of ITIL endorsed products.